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Free research papers and essays on topics related to: customer relations

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  • Knowledge, Ability, And Skill - 2,072 words
    ... t doctors. You take 20 pills a day, or Dad, you drank eight cans of beer every evening this week; by 8:00 p.m. you were drunk and asleep. Intervention Presentation Guidelines Page 2 4. Data should specify the date or time when a chemically related event or behavior occurred. The more specific we can be about when, where, and with whom a chemically related incident occurred, the more credible we will be. Also remember that the chemically dependent person was probably intoxicated when these incidents happened and was therefore not perceiving or sensing accurately. The more information we can provide them, the more we will help them recall these incidents. Data should specify when an incide ...
    Related: skill, customer relations, basic principles, united front, rude
  • Disputes In The Legal System - 1,135 words
    Disputes In The Legal System Midterm Paper 20 October 1997 Law, Politics & Society Businesses are formed to make money. In the pursuit of making money, businesses deal with consumers and customers and other businesses. In all things in life when you have more than one individual or entity there will be some form of dispute that will arises in the course of time. This paper will focus on purchasing agents and insurance claim agents on why they avoid conflicts in the courts. It will also address how purchasing agents and insurance claim agents access disputes, how they handle disputes and what their objectives are in avoiding such disputes. In all businesses one has to look at the bottom line. ...
    Related: legal issues, legal system, make money, customer relations, carolina
  • Harley Davidson - 1,344 words
    Harley Davidson Harley - Davidson Inc. Motorcycle Industry INTRODUCTION The purpose of this report is to develop a strategic corporate objective for HarleyDavidson Inc., a publicly traded, employee owned manufacturer of heavyweight motorcycles, recreational and commercial vehicles, military defense items, and small engines, distributing its products to domestic and international markets targeting all men and women of all ages. INDUSTRY AND COMPETITIVE MARKET The industry under study is the motorcycle industry consisting of five major manufacturers: one American (Harley Davidson), and four Japanese (Honda, Yamaha, Kawasaki, Suzuki) and some European companies (mainly BMW of Germany and some o ...
    Related: davidson, harley, harley davidson, economic environment, international trade
  • Motorola - 1,260 words
    Motorola Since it first entered the competitive electronic firm market, Motorola has continued to remain successfully as a world leader in mobile communication technology, ranking as the leading maker of cellular telephones, paging devices, automotive semi-conductors, and microchips that are used to operate devices other than computers. Although it has lost a few battles, Motorola has taken on the Japanese head to head, through these times of Japanese competition. In the 1980s Motorola controlled the emerging U.S, Market for cellular phones and pagers but they werent aggressively focused on competing with the Japanese, even though Japanese firms began to flood the U.S. market with low-priced ...
    Related: motorola, credit card, education training, improving quality, operations
  • Ornamental Doors Inc - 1,136 words
    Ornamental Doors Inc. Ornamental Doors Inc. Summary of Important Facts Ornamental Doors Inc. (ODI) has shown great innovation in the decorative door and window market. Through superior customer relations and an excellent R & D department, ODI has achieved exceptional sales and customer satisfaction. The marketing and research department has helped ODI stay ahead of the competition and foresee future customer needs and trends. Their competitive advantage has been lower production and manufacturing costs due to their timely acquisition of assets. A recent internal study has shown that the needs of information services have changed, but ODI has yet to update the department. Problem The problem ...
    Related: customer relations, research department, range planning, committee, satisfaction
  • Southwest Airlines - 1,313 words
    ... flagship Boeing 737. 1991 Celebrates 20 years. 1992 Wins the first annual Triple Crown in 1992 - a feat no other airline has been able to match in a single month! 1993 Expand to the east coast and begins service to Baltimore/Washington International Airport. Captures the second annual Triple Crown in 1993. 1994 Introduces Ticketless Travel in four cities. Morris Air is merged with Southwest. Arizona One joins the fleet. Seven new cities open, including Seattle, Spokane, Portland, and Boise in the Pacific Northwest. Wins the third consecutive Triple Crown. 1995 Ticketless Travel is available systemwide in January. California One debuts in Sacramento. Adds service to Omaha and wins the fo ...
    Related: airline industry, southwest, southwest airlines, customer relations, international airport
  • Supply Chain Management Developments - 2,355 words
    Supply Chain Management Developments Introduction Supply chain management is emerging as one of the decade's most powerful business practices. It is transforming the way manufactures operate and work with partners even the way they think about business. Why all the sudden interest? Mere observation of industrial practice brings to light a simple truth; very few materials remain in the constant ownership of one person, persons or company from their source to the time they are sold to the end customer. Almost invariably, material flows through a series of 'players' whose role may be to transform (manufacturing plants), store (warehouses) or move (distributors) material. This results in the es ...
    Related: business & management, chain, chain management, management, management software, supply chain, supply chain management
  • Toyota Satisfaction Committee - 992 words
    Toyota Satisfaction Committee Toyota executives lead the customer satisfaction committee at TMS and TMC. * These committees help establish the link between marketing strategies and operational realities of the organization. DEVELOPMENT OF CUSTOMER SATISFACTION COMMITTEE * One of Toyota's key indicators of its performance for customer satisfaction is "initial quality" or " the quality percieved by the customer in the first few months of ownership. * The J.D. Power initial survey provides feedback on quality to automobile producers, individual diagnostics, and comparison to competition. Toyota was not ranked number one in customer satisfaction by J.D. Power and found out they had a lot of room ...
    Related: committee, customer satisfaction, satisfaction, toyota, solving problems
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