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Free research papers and essays on topics related to: customer

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  • Building In The Voice Of The Customer - 739 words
    Building in the Voice of the Customer Building in the Voice of the Customer. (Quality Functional Deployment.) In partial fulfilment of the requirements for the award of : BA(Ordinary) Food Marketing Building in the Voice of the Customer. The first understanding of "building in the voice of the customer" for the manufacturer, are you producing a product that the consumer feels satisfied with? Within so many products there are sometimes so many misunderstandings because the customer and the product development teams speak completely different languages. For example a customer may state they would like a car that is easy to start, this interpretation to the engineers is the production of a car ...
    Related: customer, world wide, senior management, hewlett packard, philosophy
  • Customer Service In Abc Stores - 1,275 words
    Customer Service In Abc Stores Customer Service There are countless different establishments you could review to find out about the quality of their customer service. I chose Safeway, Foodland, the ABC stores, Sears, Longs, and Nieman Marcus, which all have different customer service techniques on different levels. Now, the ABC stores are working on a different level, as convenience stores primarily catering to the tourists in Waikiki. When I lived in Waikiki, the joke used to be that ABC stood for All Blocks Covered, and it does not seem to be far from the truth - there is literally an ABC store on each block, if not two or three. I know these stores well, because my apartment was situated ...
    Related: customer, customer service, department store, doing good, product quality
  • Customer Service, Dead Of Alive - 441 words
    Customer Service, Dead of Alive? Is customer service dead or alive? My career experience has been primarily in residential property management, where I have had extensive training in customer service. As a result, I have higher professional expectations for those whose job it is to deal with me as a consumer. In the past two weeks certain events lead me to believe that customer service is a dying concept for some companies. In the beginning of February I started a new position as an office manager for a growing manufacturers representative group. My first task was to upgrade our phone service and purchase new phones to accommodate our current as well as future needs. I made the first call to ...
    Related: customer, customer service, bill gates, small businesses, cell
  • 1 Andy Grove And His Role In Intels Success - 1,738 words
    1. Andy Grove and his role in Intels Success When I think of Intel, I think of Andrew Grove. That may be due to my age, and the fact that I was too young in 1968 to know that Gordon Moore and Robert Noyce, pioneers in the semiconductor industry, had left Fairchild Semiconductor to form Intel Corporation. But I believe that my association of Grove with Intel is due more to the tremendous influence that he has had on the company as the official and unofficial overseer of Intels internal operations from the beginning. Even though he did not join Intels executive committee until 1976, and did not become CEO until 1987, it is clear that he has been the leader at Intel since the beginning. He has ...
    Related: andy, grove, intel corporation, gordon moore, marine corps
  • Knowledge, Ability, And Skill - 2,072 words
    ... t doctors. You take 20 pills a day, or Dad, you drank eight cans of beer every evening this week; by 8:00 p.m. you were drunk and asleep. Intervention Presentation Guidelines Page 2 4. Data should specify the date or time when a chemically related event or behavior occurred. The more specific we can be about when, where, and with whom a chemically related incident occurred, the more credible we will be. Also remember that the chemically dependent person was probably intoxicated when these incidents happened and was therefore not perceiving or sensing accurately. The more information we can provide them, the more we will help them recall these incidents. Data should specify when an incide ...
    Related: skill, customer relations, basic principles, united front, rude
  • A Brief Story - 1,422 words
    A Brief Story A brief story Having lived in the United States for over four years, I find myself working harder and harder every day and not getting anywhere. Until finally I got a break of a lifetime, I have find a job that would not only pay me a few bucks more, and why not. Working at a fast food restaurant was not something I wanted to do for the rest of my life. So anyhow, that break came when I applied with a prestige airline. Who ever would think that I wouldve gotten such a job. This airline was looking for a responsible person, personal skills, and the ability to work under pressure. Tired of working my behind for only a few pennies, I went for an interview, and to my surprise I rec ...
    Related: city hall, william clark, good news, stuff, texas
  • A Closed Family In Anne Tylers Dinner At The Homesick Restaraunt - 853 words
    A Closed Family In Anne Tyler's Dinner At The Homesick Restaraunt A Closed Family: Growth Through Suffering The novel Dinner at the Homesick Restaurant is one of Tyler's more complex because it involves not only the growth of the mother, Pearl Tull, but each of her children as well. Pearl must except her faults in raising her children, and her children must all face their own loneliness, jealousy, or imperfection. It is in doing this that they find connections to their family. They find growth through suffering. "Cody Tull, the oldest child and the one most damaged by the failure of his parents' marriage he becomes an aggressive, quarrelsome efficiency expert."(Voelker 126) He feels that it ...
    Related: anne, anne tyler, dinner, family business, family life, homesick
  • A Cray Supercomputer Comes To The University Of Toronto - 699 words
    A Cray SuperComputer Comes to the University of Toronto By Andrew Reeves-Hall The Cray X-MP/22 manufactured by Cray Research Incorporated (CRI) of Minneapolis, Minnesota was delivered and installed at the U of Toronto this September. The Cray is a well respected computer - mainly for its extremely fast rate of mathematical floating-pointcalculation. As the university states in its July/August computer magazine "ComputerNews", the Cray's "level of performance should enable researchers with large computational requirements at the university of Toronto and other Ontario universities to compete effectively against the best in the world in their respective fields." The Cray X-MP/22 has two Centra ...
    Related: supercomputer, toronto, total cost, research centre, differently
  • A Transactional Communication Analysis Can Managers Really Agree - 1,344 words
    A Transactional Communication Analysis- Can Managers Really Agree? Introduction This paper provides my analysis of an oral presentation using the transactional model of communication. This model is most appropriate to my analysis, as this presentation seeks understanding and agreement of a mid-level management group. The goal of the transaction is to gain buy-in and support of a training program from mid-level managers. My role is to prepare and verbally present information to a small group of managers. My analysis focuses on the systems perspective of the three expanding spheres of the model to reach the goal- integral, strategic and tactical. My analysis is not a detail of all the elements ...
    Related: transactional, oral presentation, management group, training program, input
  • Abc Electric Company - 1,293 words
    Abc Electric Company Introduction ABC Electric has been in business since 1970. The company makes hand-held arc welders its primary customers are construction firms, shipbuilders, auto-repair shops, and "self-help" amateurs. The company has 30% of the current market share along with four other competitors it has an annual sales of $800 million. The company has a satisfied customer-base. Although, their products are priced above the competitors, customers prefer ABC's welders due to their superior finish, reliability, and durability. Recently, demand for hand-held welders in the U.S. was steadily growing at a rate of 7% rate annually but has currently drop. However, demands are growing in the ...
    Related: electric, electric company, auto industry, bargaining power, disastrous
  • Abstract On Rose Diseases - 2,112 words
    ... by 1970, most of the garden roses in the United States were infected. Since then, heat therapy programs have been initiated at the Oregon State University and the University of California at Davis, as well as by Bear Creek (parent company of Jackson & Perkins Roses and Armstrong Roses). The Oregon State program is now nearly defunct. Some commercial rose nurseries have made use of those programs and now offer virus-free plants for sale. However, many nurseries have not made any attempt to provide healthy plants, and a large percentage of the roses grown and sold in Florida are infected. Florida nurseries using Fortuniana as a rootstock are at a particular disadvantage, since scion-source ...
    Related: abstract, washington state university, state university, washington state, sending
  • Accounting And Auditing Processes - 895 words
    Accounting and Auditing Processes Justin Denman Accounting and Auditing Processes March 4, 2000 Writing Assignment #1 Revenue Recognition Policies The purpose of this paper is to compare the revenue recognition policies of two companies in the search, detection, navigation, guidance, and aeronautical systems industry. The two companies I have selected are Aerosonic Corporation, and Esco Electronics Company. Esco Electronics Company is engaged in the design, manufacture, sale and support of engineered products. These products are used principally in filteration/fluid flow applications, electromagnetic compatibility (EMC) testing, and electric utility communications and control systems. The fi ...
    Related: accepted accounting, accounting, auditing, generally accepted accounting principles, processes
  • Accounting Erp - 1,962 words
    Accounting Erp Enterprise Resource Planning (ERP)- These systems break from the Assets=L+E scheme. ERP systems do not have the preparation of financial statements as their primary goal. Many ERP vendors stress an objective of inputting data only once and using it to generate various views. ERP vendors stress the process focus of their products. The software can span across functional borders, enabling integration of data and information flows. ERP systems can also support a variety of tasks including supply chain management, inventory management, logistics, human resource manganement, finance, accounting, manufacturing planning, sales, and distribution. However, these systems are often infle ...
    Related: accounting, mergers and acquisitions, competitive advantage, information technology, consolidation
  • Accounting Erp - 1,888 words
    ... sting operational database(s), cleansing or scrubbing the data, denormalizing the data, and then loading the data into the database populate the database. (This data population process is also known as the data transformation process.) This database is then the place for top executives, managers, analysts, and other end-users to mine a rich source of company information. They can ask compelling business questions and find answers in their data so they can make key and timely business decisions from their desktops using GUI On-line Analysis Processing (OLAP) tools. Attributes Of A Data Warehouse According to W.H. Inmon, who is considered the father of data warehousing, A Data Warehouse is ...
    Related: accounting, over time, decision making process, total sales, qualifying
  • Adp Security Evaluation - 1,938 words
    Adp Security Evaluation Valuation of a Security Automatic Data Processing, Inc. ADP April 7, 1999 Spring Hill College Management of Financial Resources Dr. Ralph Sandler ADP Automatic Data Processing, Inc. (NYSE:AUD) ADP is one of the largest independent computing services firms in the world with more than $4.5 billion in annual revenues and more than 425,000 clients. Founded in 1949, ADP provides computerized transaction processing, data communications, software, and information services to companies in virtually every industry. ADP Employer Services is the worlds largest provider of payroll services and human resource administration systems. It offers a comprehensive range of benefits, pa ...
    Related: data security, evaluation, security issues, world economy, most admired
  • Ag Edwards Inc - 1,418 words
    ... p. 5). From this statement A.G. Edwards declares that they are very prepared for whatever is ahead of them in the future and will make the sacrifices to stay in business and continue to have content stock holders, employees and clients. Benjamin Edwards III, the CEO of the corporation states numerous times that the number one interest of the corporation is to look out for the customer and always be placing them first. The Organization of A.G. Edwards Inc. is organized like most other corporations. The organization of A.G. Edwards Inc. can be considered centralized. As it can be seen from the preceding chart the organization is hierarchical. There is Banjamin Edwards who is the president ...
    Related: board of directors, annual report, company overview, draw, impression
  • Airline Analysis - 1,041 words
    Airline Analysis Statement of Problem: SlugAir, a small regional airline, aspires to become a much larger airline. They pride themselves on being an efficient, single-class, on-time and reliable airline. This airline appeals to those who want reliable, get me where I wanna go service whether the passengers be the everyday traveler or a cost-conscious business traveler. Currently, SlugAir serves small locations throughout California and the Western US. SlugAir serves these locations by feeding hubs for the national carriers and servicing routes that avoid the major hubs. This strategy has allowed SlugAir to become a very profitable small no frills airline. Most airlines are organized in what ...
    Related: airline, york city, customer satisfaction, delta air lines, network
  • Alaska Airlines - 1,400 words
    Alaska Airlines Alaska Airlines For nearly 70 years, Alaska Airlines has served the west coast of North America. Alaska Airlines has grown from a small regional airline in 1932 to one today that carries more than 12 million customers per year. Alaskas route system spans more than 40 cities and primarily services four countries: Canada, United States, Mexico, and Russia. Its fleet of 88 Boeing jets is the youngest among all major airlines and it has earned U.S. airline recognition from Travel & Leisure and Cond Nast Traveler magazines. The foundation of Alaska Airlines began in 1932, when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. In 1934, a mer ...
    Related: airline industry, alaska, san jose, total assets, financially
  • America West Airlines - 1,117 words
    America West Airlines America West Airlines has influenced their customers' buyer behavior with a not so pleasant track record. The airline industry is a service that satisfies customer needs for traveling. Whether for business or leisure the airline industry is an increasingly growing business. If companies are not able to compete with their rivals in an already overly competitive market, then they will not benefit financially. The market segments that we will be discussing are the business traveler and the vacation traveler. The benefits between the markets are similar between the two segments. I will discuss some recommendations that could benefit the company. Most importantly, delivering ...
    Related: airline industry, america, america west, marketing strategy, global economy
  • American Honda Motor Corporation - 718 words
    American Honda Motor Corporation Honda Corporation and U.S. Markets After investigating the U.S. market and getting positive feedback, Honda exported over 50,000 CR-Vs to the U.S. in 1997. The target markets for this sporty looking new CR-V were consumers between the ages of 23 - 34, referred to sometimes as generation X. At $20, 000 however, in comparison to its competitors who offer vehicles at a cheaper cost, one might ask the question - why such a high price tag? An article on generation X from demographics.com sums the answer to this question up nicely: 54 percent of Gen Xer's have established a financial plan 88 percent want investment advice 46 percent already own mutual funds Pop ...
    Related: american, corporation, honda, honda motor, motor
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