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Free research papers and essays on topics related to: customer service

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  • Customer Service In Abc Stores - 1,275 words
    Customer Service In Abc Stores Customer Service There are countless different establishments you could review to find out about the quality of their customer service. I chose Safeway, Foodland, the ABC stores, Sears, Longs, and Nieman Marcus, which all have different customer service techniques on different levels. Now, the ABC stores are working on a different level, as convenience stores primarily catering to the tourists in Waikiki. When I lived in Waikiki, the joke used to be that ABC stood for All Blocks Covered, and it does not seem to be far from the truth - there is literally an ABC store on each block, if not two or three. I know these stores well, because my apartment was situated ...
    Related: customer, customer service, department store, doing good, product quality
  • Customer Service, Dead Of Alive - 441 words
    Customer Service, Dead of Alive? Is customer service dead or alive? My career experience has been primarily in residential property management, where I have had extensive training in customer service. As a result, I have higher professional expectations for those whose job it is to deal with me as a consumer. In the past two weeks certain events lead me to believe that customer service is a dying concept for some companies. In the beginning of February I started a new position as an office manager for a growing manufacturers representative group. My first task was to upgrade our phone service and purchase new phones to accommodate our current as well as future needs. I made the first call to ...
    Related: customer, customer service, bill gates, small businesses, cell
  • Accounting Erp - 1,962 words
    Accounting Erp Enterprise Resource Planning (ERP)- These systems break from the Assets=L+E scheme. ERP systems do not have the preparation of financial statements as their primary goal. Many ERP vendors stress an objective of inputting data only once and using it to generate various views. ERP vendors stress the process focus of their products. The software can span across functional borders, enabling integration of data and information flows. ERP systems can also support a variety of tasks including supply chain management, inventory management, logistics, human resource manganement, finance, accounting, manufacturing planning, sales, and distribution. However, these systems are often infle ...
    Related: accounting, mergers and acquisitions, competitive advantage, information technology, consolidation
  • Alaska Airlines - 1,400 words
    Alaska Airlines Alaska Airlines For nearly 70 years, Alaska Airlines has served the west coast of North America. Alaska Airlines has grown from a small regional airline in 1932 to one today that carries more than 12 million customers per year. Alaskas route system spans more than 40 cities and primarily services four countries: Canada, United States, Mexico, and Russia. Its fleet of 88 Boeing jets is the youngest among all major airlines and it has earned U.S. airline recognition from Travel & Leisure and Cond Nast Traveler magazines. The foundation of Alaska Airlines began in 1932, when Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay, Alaska. In 1934, a mer ...
    Related: airline industry, alaska, san jose, total assets, financially
  • Aol Business Strategies - 672 words
    Aol Business Strategies A. Business Strategies 1. Strategic Objectives  Brand Name Recognition  Alliances with Suppliers to provide Customers with one-stop shopping  Develop massive customer base  Create an easy internet/email service  Create non-financial costs to customers to dissuade them from moving to competitors 2. Cost Strategy  Profits mater more than growth  Make cost to switch not financially practically  Make it financially difficult for competitors to contend with AOL 3. Differentiation Strategy  Provide on-line features with special offers to AOL subscribers  Attract suppliers by intangible benefit o ...
    Related: business strategies, internet service, customer service, market share, friendly
  • Are Airplanes Safe - 1,143 words
    Are Airplanes Safe? Are Airplanes Safe? TWA Flight 800, EgyptAir Flight 990, and Alaska Air Flight 461 and countless other flight numbers from the past decade all have one major thing in common with each other. All three are commercial airline flights that have gone down with no survivors, and all of these flights have happened in the past five years. All three of these mentioned accidents got extensive publicity in the few weeks after they occurred, the reason for this was because of the great number of people that were killed on each flight. On TWA Flight 800, all 212 passengers were killed. On EgyptAir Flight 990, all 167 people lost their lives; and all 88 passengers aboard Alaska Air Fl ...
    Related: different forms, department of transportation, customer service, mechanical, aboard
  • Article 2b - 1,404 words
    Article 2B A new law will probably be introduced into state legislatures which will govern all contracts for the development, sale, licensing, and support of computer software. This law, which has been in development for about ten years, will be an amendment to the Uniform Commercial Code. The amendment is called Article 2B (Law of Licensing) and is loosely based on UCC Article 2 (Law of Sales), which governs sales of goods in all 50 states. A joint committee of the National Conference of Commissioners on Uniform State Laws (NCCUSL) and the American Law Institute is drafting the changes to the UCC. The UCC was drafted in the 1950s and currently governs the sales of goods but not products lik ...
    Related: legal remedies, joint committee, state laws, characterizes, reporting
  • B2b In Smes: Perspectives And Future Challenges, - 1,928 words
    B2b In SmeS: Perspectives And Future Challenges, Chapter 1 Introduction 1.1 Purpose and Content The Forrester report (Feb. 2000) in an article entitled eMarketplaces Boost B2B Trade. Predicts that B2B (business to business) e-Commerce will reach $2.7 trillion in 2004. While Internet trade between individual partners will continue to flourish, eMarketplaces will fuel most of the growth reaching 53% of all online business trade in five years. These figures would suggest that it is imperative that SMEs embrace the e-commerce world that is unfolding around them, to ignore it, could be the business equivalent of hara-kiri. In this dissertation entitled B2B in SMEs: Perspectives and Future Challen ...
    Related: future challenges, transaction costs, electronic data, value added, collaboration
  • Ben And Jerry - 1,403 words
    Ben And Jerry Ben & Jerrys first started in 1978 on the corner of St.Paul and College streets in Burlington, Vermont. Ben and Jerry met in 1963 while in 7th grade gym class. That was the start of their lifelong friendship and partnership in business. Their first ice cream stand was an old renovated gas station in downtown Burlington. Ben and Jerry started their corporation with a $12,000 investment. The outstanding taste of their ice cream, which comes from the fresh Vermont milk and cream, would soon turn their $12,000 investment into a multi-million dollar corporation. Ben & Jerrys Homemade, Inc. is a Vermont (USA) corporation. "We make super premium ice cream, frozen yogurt, and ice cream ...
    Related: jerry, solar energy, customer base, food service, homemade
  • Bigi Canada - 1,461 words
    ... re not prerequisites. As Ms. De Rosa states, ...in this business the most important thing is not so much education, but the interpersonal and communication skills necessary to be successful with the customers. The skills that are necessary for management within the organization are leadership skills, reliability, good management style and good customer service. Therefore, they encourage a team work setting for their stores. Upon hiring, Bigi Canada conducts regular performance appraisals on all employees. Like most retailers, Bigi Canada offers on the job training to its employees. However, the area that they lack in is in off the job training and courses that could develop their skills. ...
    Related: canada, statistics canada, sales performance, total sales, procedure
  • Black And Decker Globalization Strategy - 1,553 words
    ... assembly plant will be the hub for dispatching DeWalt products to distribution centers. These assembly plants will be in a strategic geographic location. It is obvious that B&D will have to use multiple channels and/or hybrid channels to deliver its product to the international market. B&D will form key alliances with distributors such as hardware stores and specialty stores. An attractive incentive scheme for distributors will also be developed to push DeWalt products. As part of the alliance, B&D will also assist the distributor with implementing Just In Time (JIT) systems. These systems will help B&D in shipping the right products while reducing the inventory at the distributor's ware ...
    Related: communication strategy, decker, global strategy, globalization, strategy
  • Blue Jeans - 1,542 words
    Blue Jeans Marketing Plan for the introduction of Wide-bottom jeans Business Mission Purpose In order to understand why the Wide-bottom Jeans Group exists, it is inalienable to especially focus on one person, the founder and the core of the company Christie Clark. Her personality alone already legitimates the purpose of the company, playing the role of the every positive thinking entrepreneur, that is strongly drawing together stakeholders and employees by showing them that they can commit themselves to the business not only because of financial benefits. Clark`s and therefore Wide-bottoms higher ideal just simply seems to be to have fun and find new challenges while doing business. Strategy ...
    Related: strategic business, doing business, working class, discount, fresh
  • Business Is Any Activity That Seeks Profit By Providing Needed Goods And Services To Others The Nature Of Providing These Goo - 1,076 words
    Business is any activity that seeks profit by providing needed goods and services to others. The nature of providing these goods and services has changed drastically throughout the history of time. During the last thirty years of business activity, there has been new ways and means of conducting business through something we call technology. Technology is the advancement and uses of electronic devices and other high-tech equipment to produce and progress knowledge into the future. Today, in 1998, the number one technique of tying business into technology would be the use of the Internet. The Internet is a computer application that connects tens of thousands of interconnected computer network ...
    Related: business information, business world, conducting business, customer service, profit
  • Business Plan - 1,039 words
    Business Plan BUSINESS DESCRIPTION Oak Furniture Warehouse, is a furniture store specializing in the selling of furnishings constructed hardwoods, the bulk of which will be oak, to Coeur dAlene area customers. The store will be a show floor/warehouse, with 85 percent of the available space open to the customers. The merchandise has been carefully selected to be affordable to the majority of consumers along with higher line items for upgrades and future purchases. Oak Furniture Warehouse, plans to open for business during January, 2000. The store will be open Monday thru Friday, from 10:00 am till 8:00 pm and Saturday, from 10:00 am till 6:00 pm. In the strong and stable furniture sales mark ...
    Related: business & management, business journal, business plan, electrical engineering, first year
  • Business Process Engineering - 622 words
    Business Process Engineering Benettons formula has been to establish a global franchise operation with very strict standards of control of products, supply. Presentation and stocking in stores. By rethinking the manufacturing process so that garments are dyed as the last step in the manufacturing process so that garments are dyed as the last step in the manugfacturing process, Benetton has minimized variation in manufacture and considerably shortened the supply chain. Further, by making heavy use of information technology, the company has been able to use EPOS information in over 7000 stores worldwode as replenishment orders for manufacturers of products that they have sought to make as unif ...
    Related: business process, engineering, manufacturing process, supply chain, bell atlantic
  • Business Reengineering - 3,354 words
    ... categories: Functional Structure Geographic Structure Divisional Structure Strategic Business Units Matrix Organization We will address each one of them. 3.2.1 Functional Structure: Mainly occur in organizations with single or narrow product focus, require well-defined skills and areas of specialization to build competitive advantage in providing their products/services. Dividing work into functional specialties enables personnel to concentrate on only one aspect of the necessary work. This allows use of latest technical skills and develops a high level of efficiency. Functional areas can be divided into engineering, production, human resource, finance and accounting and marketing. ...
    Related: business activities, business knowledge, business planning, business process, business processes, central business, reengineering
  • Buyer Behaviour - 3,094 words
    ... ers. Social surroundings such as the person that the students are with will either increase or decrease search. Health Supplements As decision making for purchasing for health supplements is a very low involvement activity, the consumers may recall their past experiences. The consumer purchases the recalled brand, and habitual decision-making has occurred. For example, a student who has an allergy problem may recall the previous brand of allergy relief they have used previously, therefore the allergy relief is purchased at the nearest store without further information search or evaluation. In other cases, when students have a different health problem to what they have before, they will s ...
    Related: behaviour, buyer, consumer behaviour, long term memory, customer service
  • Changing Job Roles - 3,019 words
    ... ust be able to motivate people to accomplish aggressive objectives within defined time constraints. Extensive travel within the European region as well as to the US is expected. European language skills, in particular German, will be a distinct advantage. Remuneration and Benefits Manager Coupled with being a good communicator, you will have excellent analytical skills, in addition to a demonstrable strategic perspective in relation to the development and implementation of policies. The models identified by Tyson and Fell have also be found in Irish organisations (Shivanath, 1986; Monks, 1992/3). Monks, from a study of 97 Irish organisations, identified four types of personnel practice: ...
    Related: business environment, current practices, poor management, developer, retaining
  • Cisco - 1,789 words
    Cisco Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco operates in one industry segment and creates hardware and software solutions that link computer networks so that people have easy access to information without regard to differences in time, place or type of computer system. Networking is a multi-billion dollar global market whose growth is spurred by the belief that the Internet is changing the way we all work, live, play and learn. Over the last year, there has been a key shift in the role of the Internet and in how the Internet is perceived. What was once a fairly complex tool used by an elite group of highly technical individuals is now a technology d ...
    Related: cisco, cisco systems, customer service, network design, 1984
  • Communications In Observation Women Are More Noticeably Shy Then Men Nonverbally, Their Body Language Seems To Communicate Fe - 530 words
    Communications in Observation Women are more noticeably shy then men. Non-verbally, their "body language" seems to communicate feelings of great uncertainty and self-consciousness. For example, I observed a woman in a bus en route to the Cherry Hill Mall. Her and a young man sitting directly across from her were engaged in what was apparently a mutual flirt. But the man seemed much more confident and cocky than did the female. For one thing, he was calm and relaxed. The woman, however, kept her arms folded over a purse that she clung to rather tightly. Moreover, the female had a strong tendency to look down more often than the male and although her admiration for him was obvious,-- she seeme ...
    Related: body language, communicate, communications, english language, men and women, observation
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