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Free research papers and essays on topics related to: customer satisfaction

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  • Airline Analysis - 1,041 words
    Airline Analysis Statement of Problem: SlugAir, a small regional airline, aspires to become a much larger airline. They pride themselves on being an efficient, single-class, on-time and reliable airline. This airline appeals to those who want reliable, get me where I wanna go service whether the passengers be the everyday traveler or a cost-conscious business traveler. Currently, SlugAir serves small locations throughout California and the Western US. SlugAir serves these locations by feeding hubs for the national carriers and servicing routes that avoid the major hubs. This strategy has allowed SlugAir to become a very profitable small no frills airline. Most airlines are organized in what ...
    Related: airline, york city, customer satisfaction, delta air lines, network
  • Article 2b - 1,404 words
    ... consequences. Software is routinely released with many serious, known defects because companies seek short-term profits, while sacrificing long-term customer satisfaction, to meet ship dates. Companies fear being exploited by the competition if knowledge of the defects was released. A software defect is a material breach of the contract for sale or license of the software if it is so serious that the customer can justifiably demand a fix, cancel the contract, return the software, and demand a refund. If the defect is not material, then the customer is probably stuck with the program, and entitled to at most, a partial refund. Article 2B will make it easier for software publishers to refu ...
    Related: personal injury, uniform commercial, product design, stuck, developer
  • Australian Welfare System - 1,261 words
    ... paid work. In our view it is reasonable to require people with capacity who are work-ready, are available for at least part-time work and have access to job opportunities to seek work that is suitable, having regard to their personal circumstances. We believe it is critical that a broader mutual obligations framework recognises, supports and validates voluntary work and caring, without prescribing any particular form of social participation. Objectives Overall, our goal is to minimise social and economic exclusion. Australias success in doing this will be measured by the following three key outcomes: 1 A significant reduction in the incidence of jobless families and jobless households. 2 ...
    Related: australian, support system, welfare, welfare reform, welfare system
  • Ben And Jerry - 1,308 words
    ... serve the communities in which they do business." The structure of the Partner shops is that the franchise fee is waved and most of the businesses profits go to a not for profit organization. The individual who is running the shop will get enough money so that he/she will be able to live, but the big focus is on the non-profit organization. The Partner shops also act as a job training facility for those individuals who need specific job training. Most of the jobs go to those people who have found it hard to build the skills that are needed in the work place. A big part of Ben & Jerrys success, is how well there management is run and operated. Ben & Jerrys has many scoop shops, franchise ...
    Related: jerry, real estate, market share, product line, not-for-profit
  • Business Ethics - 1,474 words
    Business Ethics As a corporate manager of a publicly held company, one is responsible for the interests of many different stakeholders. In the past, it has been a very common assumption and practice that corporate managers of a company should strive to act solely for the benefit of shareholders, or owners of the company. Corporate managers were trained to take any actions necessary or use any means possible to improve the bottom line; or profits, without regard to other stakeholders. As a business student at San Diego State, I had adopted this same bottom line philosophy that had been preached to me since the day of my first business class. I had bought into these teachings so wholeheartedly ...
    Related: business ethics, doing business, ethics, acid rain, utilitarian perspective
  • Business Plan - 3,404 words
    Business Plan Primary and Secondary Mkt. WORKSHOP INTRODUCTION: THE BUSINESS PLAN 9/97 ROAD MAP TO SUCCESS WORKBOOK Training Module - 2 WORKSHOP OBJECTIVES By the end of this workshop, you should be able to: * Understand the role of the business plan. * List several reasons for developing a business plan. * Identify sources where you can get help in developing a business plan. * Identify the type of information to include in the business plan. * Prepare an outline for a business plan. THE BUSINESS PLAN - BUSINESS PLAN OUTLINE Below is an outline for a business plan. Use this model as a guide when developing the business plan for your business. Elements of a Business Plan 1. Cover sheet 2. St ...
    Related: business advertising, business owner, business plan, business type, business venture, independent business, management plan
  • Challenges Of Small Businesses - 1,152 words
    Challenges of small businesses Growth in the small and medium business in Canada and other developed countries has been very significant. This sector of the business community now represents about 40 percent of GDP and accounts more than half of total employment. Today small businesses are more diverse and more vigorous than ever, but they also faces newer and more challenges or inhibitors to their growth than their older conter parts. This research will attempt to find the answer to the following hypothetical question: What are the barrier to entry, inhibitors to growth, and detriments to the health of small business and entrepreneurship today? Access to capital and credit at various stages ...
    Related: small business, small businesses, small firms, business transactions, home depot
  • Changing Job Roles - 3,044 words
    Changing Job Roles Introduction This paper is the result of research into and reflection on the roles carried out by those who are responsible for managing the 'people' function within organisations. Whether these incumbents are called personnel or HR managers is not necessarily important; it is however critical to give recognition to the complexity of the task that faces those who have to take responsibility for this function. This paper raises two inter-related issues. First, in what sorts of activities do personnel managers decide to invest time and energy? Are the old reliables of recruitment, training and employee relations the key tasks of the 1990s or are other issues more important? ...
    Related: management role, global information, private sector, career development, evaluation
  • Cocacola - 2,260 words
    Coca-Cola History "Coca-Cola enterprises Incorporated, employees 66,199 operates, 444 facilities, 47,235 vehicles, 1.9 million pieces of cold drink equipment and sold 3.8billion unit cases in 46 states in the united states, all 10 provinces of Canada and portions of Europe including Belgium, France, Great Britain, Luxembourg and the Netherlands" (Coca-Cola facts 99). An, Atlanta Pharmacist Dr. John Slyth Pemberton founded Coca-Cola on May 8, 1886. The carmel colored ingredients, Coca leaves and kola nuts. Later the drink was striped of narcotics. The drink was first designed as a drug that will help people feel better. Pemberton sold his new drink for 5 cents a glass. Some time later carbona ...
    Related: south america, european countries, pepsi cola, sexual, publicly
  • Cocacola From Then To Now - 2,210 words
    Coca-Cola From Then To Now Coca-Cola enterprises Incorporated is a giant company that employs 66,199, operates 444 facilities, uses 47,235 vehicles, 1.9 million pieces of cold drink equipment and sold nearly 5.1 billion cases all over the world (Coca-Cola facts 99). These numbers are very impressive, and Coca-Cola may be the most powerful company in the world. An, Atlanta Pharmacist Dr. John Slyth Pemberton founded Coca-Cola on May 8, 1886. The drink was made with the caramel colored ingredients, coca leaves, kola nuts and a little something I like to call narcotics. The drink was first designed as a drug that will help people feel better. For five cents, you could enjoy a refreshing drink, ...
    Related: annual report, financial data, international business, acquisition, dependent
  • Companies And Other Organizations Use Internetweb Sites For Different Purposes In General, A Web Site Provides An Interface W - 1,078 words
    ... of Nikes business recollections, transactions, and business dealings, past and present. Nikebiz includes information such as history of the company, important chronological dates in Nike Corp. history, corporate responsibility news and bylaws, global community news, environment news, financial reports, and job listings and overviews for every region that contains Nike factories. The second interesting feature to the web site is that of the ask nike section. In this area of the web site, someone online in the nike web site can ask any question and ask nike will do its best to research and answer the question regarding the any aspect of the company as a whole that someone may wish to know ...
    Related: interface, organizations, site analysis, customer satisfaction, global community
  • Company Analysis Northwest Airlines - 785 words
    Company Analysis Northwest Airlines Company Analysis: Northwest Airlines Introduction to Business BN-1020 Dr. Randall By, James Academia Introduction Northwest Airlines is one of the pioneers in the airline transportation industry and is ranked at the fourth largest air carrier in the United States today. The success of the carrier depends on the quality and reliability of the service at a reasonable price. Close competitors force Northwest to innovate their services by increasing efficiency. This essay will try to examine different perspectives in the services needed to successfully complete the company's objectives. The analysis will explain historical and financial perspectives that may g ...
    Related: continental airlines, northwest, common stock, work environment, exceed
  • Disputes In The Legal System - 1,135 words
    Disputes In The Legal System Midterm Paper 20 October 1997 Law, Politics & Society Businesses are formed to make money. In the pursuit of making money, businesses deal with consumers and customers and other businesses. In all things in life when you have more than one individual or entity there will be some form of dispute that will arises in the course of time. This paper will focus on purchasing agents and insurance claim agents on why they avoid conflicts in the courts. It will also address how purchasing agents and insurance claim agents access disputes, how they handle disputes and what their objectives are in avoiding such disputes. In all businesses one has to look at the bottom line. ...
    Related: legal issues, legal system, make money, customer relations, carolina
  • Does Mcdonalds Offer A Model Which Other Businesses Should Follow - 1,563 words
    Does McdonaldS Offer A Model Which Other Businesses Should Follow? Does McDonalds offer a model which other businesses should follow? At first, most people must have laughed at the idea of a chain of restaurants selling identical products all over the country, but little did they know that the genius idea that they had mocked would go on to revolutionise the business environment of the future. McDonalds is now the international market leader for fast food, and has been ever since its pioneering first restaurant was launched in San Bernardino, California in 1948. Historical Background The original founders of McDonalds, and the fast-food concept, were brothers Dick and Mac McDonald. In 1948, ...
    Related: mcdonalds, customer satisfaction, theme parks, stock exchange, fierce
  • Does Mcdonalds Offer A Model Which Other Businesses Should Follow - 1,562 words
    ... 18-21 year olds, with a starting salary of 16,500 per year. It also offers its employees the opportunity to become part of the corporation through buying McDirect shares. Standardisation A key feature of the McDonald's model is the manner in which all of their operations are standardised. Production line techniques are implemented in restaurants to achieve the fast preparation of uniform quality products. With a limited menu and patented formulas, the corporation ensures that products remain homogenous over distance and time. The fixtures and fittings of restaurants are largely identical throughout the world, with minor variations to account for cultural differences. The McDonalds model ...
    Related: mcdonalds, developed countries, major achievements, international economy, market
  • Ecommerce An Introduction - 2,186 words
    E-commerce an Introduction In the broadest sense, electronic commerce (e-commerce), is the buying and selling of products and services over the Internet. It has included the handling of purchase transactions and funds transfers over computer networks. According to the Forrester Research Study Sizing Intercompany Commerce, total U.S business-to-business Internet trade in 1998 is $7.7 billion, compared to a total global e-commerce of $21.8 billion, dramatically increasing from $2.5 billion in 1997. By the year 2002, according to the report, there will be $328 billion worth of e-commerce. Electronic Commerce (e-commerce) Electronic commerce is the ability to perform transactions involving the e ...
    Related: ecommerce, business transactions, customer satisfaction, world wide web, portion
  • Ecommerce Market - 1,536 words
    E-commerce Market The firms objectives can be met and a goahead is suggested subject to addressing the recommendations. Macrosegmentation of the market identified machinery, wood, base metals and plastics as target markets for the firm. Revenue expectation based on a 0.4% market share is $329,000. Break even is $259,000 and requires contributions from 17 customer projects at an average billing of $15,000. The budget set for implementing the promotional mix is $100,000. Target ROI = 15%. The following recommendations must be considered before start-up: 1. Protect service names and marks. 2. Conduct a microsegmentation analysis to refine market segment intelligence. 3. Develop multisegment tar ...
    Related: ecommerce, market, market segments, market share, target market
  • Elogistics - 1,939 words
    E-Logistics Is E-commerce Creating a More Efficient and Effective Logistics Industry? Electronic commerce has revolutionized not only the way goods are sold, but how they are delivered. Customers demand products delivered at very high speed with complete order flexibility and convenience. Moreover, today's online customers want to be able to track their order instantly, from the moment they place an order until the moment they receive it at their doorstep. With all new technologies customers became smarter. They want to be able to re-route shipments, determine delivery costs and time in transit, and break up their orders for multiple shipments to different addresses. All this implies that th ...
    Related: business today, last year, third party, myriad, fedex
  • Empowered Employees A New Team Concept - 984 words
    Empowered Employees a New Team Concept By Mary Hellinghausen and Jim Myers One of today's biggest buzzwords is Teams. Most companies are leaning toward a team concept. One way to enforce teams is by empowering employees. Many companies striving to edge their competition are turning to the empowered employee teams initiative. Most businesses want to achieve total customer satisfaction by anticipating and solving a problem before it occurs. Thus a new kind of team has emerged with the goal of insuring customer satisfaction from the start. Empowered teams are built with empowered people whom have the authority and autonomy to make significant changes within the organization. Instead of one indi ...
    Related: team member, middle management, upper management, six sigma, missing
  • Endeering Day Spa Marketing Plan - 1,369 words
    Endeering Day Spa Marketing Plan ENDEERING DAY SPA MARKETING PLAN The Endeering Day Spa is a full-service day spa dedicated to consistently providing high customer satisfaction by rendering excellent service, quality products, and furnishing an enjoyable atmosphere at an acceptable price/value relationship. We will also maintain a friendly, fair, and creative work environment, which respects diversity, ideas, and hard work. Market research indicates a specific and growing need in the area for the products and services Endeering Day Spa will offer in the market it serves. This market strategy will be based on a cost-effective approach to reach this clearly defined target market. This approach ...
    Related: marketing, marketing plan, service quality, college education, outlook
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