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Research paper example essay prompt: Factors For Success In The Workplace - 1527 words

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Factors For Success In The Workplace Factors for Success in the Workplace A Paper Prepared for Production and Operations Management Class, MGMT 4318 Charles W. Boisvert 17 February, 1996 I certify that I am the author of this work, and that any assistance I received in its preparation is fully acknowledged. I have cited any source from which I used data, ideas or words, either quoted or paraphrased. I also certify that this work was prepared by me especially for this course. Thesis Sentence This paper will examine the Base Central Test Facilities ability to meet the Four Critical Success Factors while operating under USAF Downsizing and Force reduction initiatives.

Table Of Contents INTRODUCTION......................... ................................. . OVERVIEW............................ ................................. .... WORKCENTER FLEXIBILITY.......................... .......... Customer Desires............................. ........................ New Products and Technologies......................... ................... WORKCENTER QUALITY User Friendly Equipment........................... ................. Reliability.......................... ................................. .

Worker Skill and Consistency.......................... .............. WORKCENTER COST-EFFICIENCY....................... .............. Operating Costs.............................. ................... Inventories.......................... ................................. . WORKCENTER DEPENDABILITY......................... ..... Customer Convenience.......................... .......................

Trustworthy Service............................. ..................... SUMMARY............................. ................................. ........ CONCLUSION........................... ................................. ...... REFERENCES........................... ................................. ....... INTRODUCTION We have all seen the TV commercial from New York Life of the man in the office who has his life turned upside down as a result of being laid-off by a company undergoing Downsizing or Re-structuring. Just like that individual many military workcenters have been turned upside down by Downsizing or Force reductions. No matter what you call it, Downsizing, Re-structuring, Rightsizing, Lay-offs, or Re-organizing someone losses a job and someone else has to pickup the slack. What can we at the workcenter level do about it? OVERVIEW Most if not all workcenters in the Military have had their budgets cut with, a "24% real decline since 1990" (NPR, 1993, part 2 p.

12). This has caused the Air Force to look for more cost-effective ways of doing business. Outsourcing of non-core functions (functions not in direct combat or direct support of combat units) is one such way. "DoD (Department of Defense) has identified 50 broad area candidates for Outsourcing, such as Base Operations, Housing, Health service, Training, Transportation" (NPR, 1993, part 2, p. 18) to list just a few.

Those workcenters in non-core areas must work to provide a desirable service or risk being eliminated in favor of a more competitive business. This paper will examine the Base Central Test Facilities ability to meet the Four Critical Success Factors while operating under USAF Downsizing and Force reduction initiatives. First of all what are these critical factors and what is the Base Central Test Facility or BCTFs purpose? The BCTFs mission is to act as the interface between the Base, Defense Information System Agency (DISA) and commercial communications companies like AT&T Alascom. We are also responsible for installation, troubleshooting and maintenance of all base data circuits, both on and off-base (DISA 310-70-1, 1992). As to the four factors, well lets discuss them.

WORKCENTER FLEXIBILITY Customer Desires: In the past most customers were content to use what we provided to them with little input or feedback. We had what amounted to a monopoly in providing data communications services, as a result we were sometimes not very flexible or responsive. At the local level we often based equipment purchases and installation times on our desires and not those of the customer. This was due in large part to the way communication services were paid. Until its deactivation the Air Force Communications Command (AFCC) paid the bill for all base-level communications, both phone and data.

Payments are now paid directly by the customer by way of such policies as Fee-for-Service. This has caused our customers to re-evaluate their needs and to demand better service from us while keeping their costs down. In order to satisfy these desires we have setup workgroups to survey and meet with all of our customers. These groups meet periodically to exchange information on current communications projects and to discuss any future requirements they might have. This has enabled us to fix problems before it's too late and to plan for communications infrastructure upgrades we might need as a result of the future requirements.

These groups are composed of personnel at all levels so that both long, medium and short range plans can be formulated. With information from these working groups we can now develop routine and/or low cost technical solutions for customer communications needs at a local level. Those requirements that are high cost or involve multiple agencies are forwarded to Higher Headquarters (HQ). This is still somewhat of a problem since HQ is good at engineering the big stuff but usually forgets to check the small details. New Products and Technologies: Everyday companies are introducing new products, technologies and new ways of doing things.

Our customers want to take advantage of these at a good price. In the past it took so long to get new technologies and products out to the field that they were usually out of date when the got there. We still have units receiving 486 computers even though the Pentiums have been out for a while now. Many of these older machines were ordered years ago and are just coming in now. Shorter timelines in getting new equipment are needed. In order to help us accomplish this the DoD has begun to relax many of the policies and rules covering the acquisition of commercial products and services.

These new changes we have increased the amount in dollars that can be purchased locally by means of Impact (Workcenter VISA cards) cards as well as broadening what can be bought with them. This has allowed us to purchase many new state-of-the-art items such as Pentium computers, Network routers, Modems, and other types of communications equipment at prices much lower than those charged through more traditional supply avenues. The delivery times are also much faster with days or week's verse's months or years (NPR, 1993). In the past year we have made great use of the Internet, trade shows and meetings with commercial communications companies to discuss new product and service developments. Out of one of these product demonstrations we found a new device developed by the Pairgain Corporation that compress 24 two wire circuits into one two wire circuit.

We have been able to suggest this equipment to our cable shop as a very cost-efficient alternative to installing more cables to locations that are full. WORKCENTER QUALITY User Friendly Equipment: Most of us are not rocket scientist, we want hardware and software that we can operate with the least amount of setup time and training. The harder the equipment, software or process is to use the less likely it is that it will be used. Most people would agree that user friendliness is an important aspect of quality. An example of this is the Consolidated Aircraft Maintenance System (CAMS) that is used to document maintenance and ancillary training around the base.

This system is so out of date that most people track training elsewhere and only haphazardly update CAMS. As the book says "If a system gives erroneous data at times, people may develop informal methods of getting the data they need and no longer bother to update their input into the formal system, since they no longer use it" (Dilworth, 1993, p. 286). There are many such systems in use around the base that can be replaced by commercial programs that are much easier to use and maintain. These programs can operate on standard computers and cost a great deal less.

Now that we have permission to buy such things we are working with our customers to determine exactly what they need so that a complete user friendly system can be designed for them. These systems can range from a basic computer with office type software to systems capable of classified work. After the systems are installed the BCTF will provide all of the necessary training to get customer up and running. We also provide follow-on training and maintenance support for equipment and software not covered by a commercial warranty. Good initial user training benefits us all by building customer trust and reducing the number of trouble calls for routine problems. Reliability: Military communications customers depend on reliable equipment and services probably even more than commercial customers.

When you are on the battle field your very life can depend on the reliability of equipment or service provided to you. "Goods (including services) must be reliable and perform for reasonable lifetimes" (Dilworth, 1993, p. 15). The following is an example of a company not in synch with this theme. US WEST, a large phone company serving 15 states Downsized several years ago in order to cut costs and improve service. This quotation from the February 1996 issue of the Boulder Weekly is an example of problems we want to avoid. Terry Bote, spokesman for the Colorado Public Utilities Commission, says the agency has been swamped with complaints about US WEST by Internet users and access providers.

However, he says the bulk of the complaints about US WEST still come from new residential customers who can't get basic service to their homes. He says US WEST has improved its performance at meeting new orders, but is a long way from meeting demand in a timely fashion. (p. 4) For years the DoD has been imposing very strict government standards on commercial companies when buying equipment and services in an effort to assure reliable equipment and services. In some cases it's needed to a ...

Related: critical success factors, success factors, workplace, communication services, doing business

Research paper topics, free essay prompts, sample research papers on Factors For Success In The Workplace